Job Details

JOB ROLE & RESPONSIBILITIES

·         First port of collection from the customers. Responsible for the collections on a timely basis.

·         Follow up with the customers for recovery of due / overdue Accounts Receivable (based on the information received from the Finance Team).

·         Highlighting issues to the Finance and sales team in case of any disputes / issues from the customers.

·         Facilitating Customer Reconciliation Exercise to be done by the AR Finance Team.

·         Proactively inform Finance Team if any AR amounts are looking doubtful / likely recovery issues.

·         Providing justification for any potential bad debts.

·         Sign off to the Finance team for initiating legal recovery proceedings/ Issue dunning letter

·         Liaising on working customer recovery plan with Finance Team

·         Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.

·         Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.

·         Monitor accounts to identify outstanding debts

·         Take actions to encourage timely debt payments

·         Month End Activities

·         Support on Audit

·         Resolving Form16A queries issues from customers

SKILLS AND KNOWLEDGE REQUIREMENTS

·     Problem solving attitude.

·     Responsible for ensuring timely and accurate report generation.

·     Understands intermediate impact of technology on business, services, and processes, identifies technological barriers; maintains appropriate technological knowledge.

·     Strong communication skills

·     Analytical support experience

·     Strong Microsoft Suite skills (Excel, Access, PowerPoint, etc.)

·     ERP Experience (Oracle, Net Suite)

·     Stakeholders Management

·     Integrity / Honesty and Transparency

Educational Qualifications:

B. Com / M. Com / CA Inter / ICWA Inter / MBA Finance

Competencies

·         Achieve Result

·         Serve and delight your customers.

·         Collaborate with others.

·         Rigor and sharpness

·         Ownership and Accountability

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