Job Details

This role involves analyzing current practices, identifying areas for improvement, and implementing strategies that enhance productivity, quality, and customer satisfaction.

- To develop organizational effectiveness in collaboration with extended teams by delivering Client business outcomes by transforming their business process.

- To deliver process improvements, identifying and deploying analytics & intelligent automation, sharing operational excellence practices and trainings across the organization.

- To ensure process delivery is performed consistently and effectively according to established procedures, processes, guidelines and/or best practices.

- To monitor and take corrective actions around budget, scheduling, risk, scope and quality of projects/programs.

- Develop short and long term strategic business plans to align resources to meet future customer needs and drive superior operating results

- Manage quality and lean six sigma strategy to facilitate continuous improvement of services consistent with established industry standards, government regulations and customer requirements

- Support the identification & execution of Process improvement projects through the operational excellence agenda and manage end to end cost optimization projects for various clients

- Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis

- Work in a matrix structure, collaborate with client/ internal stakeholders to improve processes and drive client value through operations maturity framework

- Provide expert guidance to direct planning, controlling, monitoring and reporting of significant projects and program events