Job Details

Area Sales Manager - Hyderabad

Key Responsibilities:

Key Account Management:

• Develop and maintain strong, long-term relationships with key accounts to ensure customer retention and loyalty.
• Understand customer needs and provide tailored service solutions to address them.
• Identify new business opportunities and areas for expanding service offerings within key accounts.
• Coordinate with internal teams to deliver excellent service and product support to key customers.
• Monitor customer satisfaction and resolve any issues or concerns promptly.

Distribution Channel Management:

• Manage and grow the distribution network by establishing strong relationships with partners.
• Collaborate with Channel Partners to ensure alignment with sales targets, pricing, and promotional activities.
• Train and support distributors on service offerings, sales techniques, and product updates.
• Monitor distributor performance and work on strategies to enhance sales within distribution channels.

Sales & Business Development:

• Analyze market trends, customer behavior, and competitive landscape to identify new growth opportunities.
• Negotiate contracts, pricing, and service agreements to ensure profitability.

Collaboration with Cross-Functional Teams:

• Work closely with Customer Support, Service Operations and Customer Success team to deliver integrated service solutions.

Reporting & Forecasting:

• Hands on experience on CRM tool for opportunity management
• Provide regular sales forecasts, performance reports, and customer feedback to senior management.
• Track and report on service sales metrics, identifying areas of improvement and recommending corrective actions.
• Monitor competitor activities and industry trends to stay ahead in the market.

Customer Satisfaction & After-Sales Support:

• Ensure high levels of customer satisfaction through post-sales support and follow-up services.
• Address customer complaints or service-related issues promptly and professionally.

Identify opportunities for up selling and cross-selling services to existing customers